We understand the customers prospect about exchange & refunds, so we have certain criteria as below:-

  • We have 3 days return & refund policy, so we should be notified within the said timeline from the date of good delivered at your place.
  • We will surely exchange the product if it is damaged in transit or wrong product received by you (Product must be returned to us by the Buyer)
  • We reserve the rights to refuse a refund if the goods delivered is undamaged & perfect with regards to the order placed by you or if we found that return requested is on false ground.
  • Refund will be made to you through the same mode of payment by which the original transaction was done within 7 days of return goods received by us.
  • Cancellation can be done before payment is made. If you cancel the order after payment is made we will deduct payment processing charges of 3% and if the goods are already shipped, then both side shipping charges will also be deducted along with payment processing charges and the refund will be done within 7 days of the return goods received by us.

We understand that sometimes your purchase may not meet your expectations, and we want to ensure a hassle-free return and refund process for our Cash on Delivery (COD) customers. Please carefully read our COD Return & Refund Policy outlined below:

  1. Eligibility for Returns:

    • Returns are accepted within 7 days from the date of delivery.
    • The item must be in its original condition, unused, and in the same packaging as received.
  2. Initiating a Return:

    • To initiate a return, please contact our customer service team at contact@epifany.com within 7 days of receiving the product.
    • Provide your order number, details of the item you wish to return, and the reason for the return.
  3. Return Confirmation:

    • Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  4. Packaging the Item:

    • Please ensure that the item is securely packed, and the RAN is clearly mentioned on the package.
  5. Return Shipping:

    • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part.
    • We recommend using a trackable shipping service to ensure the safe return of the item.
  6. Inspection and Refund:

    • Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
    • If the item is approved for a refund, we will initiate the refund process.
    • Please allow 7 days for the refund to be processed.
  7. Refund Method:

    • Refunds for COD orders will be processed through [refund method – e.g., bank transfer, store credit].
  8. Non-Returnable Items:

    • Certain items, such as [list of non-returnable items], are not eligible for return.
  9. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
  10. Cancellation of COD Orders:

    • Once an order is confirmed and dispatched for COD, it cannot be canceled at the time of delivery.
  11. Contact Us:

    • For any inquiries or assistance regarding COD returns, please reach out to our customer service team at contact@epifany.com

By placing a Cash on Delivery order with us, you acknowledge and agree to abide by this Return & Refund Policy. We value your satisfaction and are committed to providing a positive shopping experience.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Note:- Above both scenario is applied only after we received the physical product on below address with proper Invoice copy from you.

Epifany
135/136, Mangaldas Market, Opposite Jumma Masjid,
Shaikh Memon Street, Zaveri Bazar,
Mumbai - 400002, Maharashtra, India
Tel:- +91 9619326463

SHIPPING/DELIVERY POLICY

  • We usually ship the product within 2 days of payment received in our account.
  • Delivery of product might take 4 to 5 days after shipping & might extend in case of remote area delivery.