We understand the customers prospect about exchange & refunds, so we have certain criteria as below:-
- We have 3 days return & refund policy, so we should be notified within the said timeline from the date of good delivered at your place.
- We will surely exchange the product if it is damaged in transit or wrong product received by you (Product must be returned to us by the Buyer)
- We reserve the rights to refuse a refund if the goods delivered is undamaged & perfect with regards to the order placed by you or if we found that return requested is on false ground.
- Refund will be made to you through the same mode of payment by which the original transaction was done within 7 days of return goods received by us.
- Cancellation can be done before payment is made. If you cancel the order after payment is made we will deduct payment processing charges of 3% and if the goods are already shipped, then both side shipping charges will also be deducted along with payment processing charges and the refund will be done within 7 days of the return goods received by us.
We understand that sometimes your purchase may not meet your expectations, and we want to ensure a hassle-free return and refund process for our Cash on Delivery (COD) customers. Please carefully read our COD Return & Refund Policy outlined below:
Eligibility for Returns:
- Returns are accepted within 7 days from the date of delivery.
- The item must be in its original condition, unused, and in the same packaging as received.
Initiating a Return:
- To initiate a return, please contact our customer service team at email@example.com within 7 days of receiving the product.
- Provide your order number, details of the item you wish to return, and the reason for the return.
- Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
Packaging the Item:
- Please ensure that the item is securely packed, and the RAN is clearly mentioned on the package.
- Customers are responsible for the return shipping costs unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service to ensure the safe return of the item.
Inspection and Refund:
- Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
- If the item is approved for a refund, we will initiate the refund process.
- Please allow 7 days for the refund to be processed.
- Refunds for COD orders will be processed through [refund method – e.g., bank transfer, store credit].
- Certain items, such as [list of non-returnable items], are not eligible for return.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
Cancellation of COD Orders:
- Once an order is confirmed and dispatched for COD, it cannot be canceled at the time of delivery.
- For any inquiries or assistance regarding COD returns, please reach out to our customer service team at firstname.lastname@example.org
By placing a Cash on Delivery order with us, you acknowledge and agree to abide by this Return & Refund Policy. We value your satisfaction and are committed to providing a positive shopping experience.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Note:- Above both scenario is applied only after we received the physical product on below address with proper Invoice copy from you.
135/136, Mangaldas Market, Opposite Jumma Masjid,
Shaikh Memon Street, Zaveri Bazar,
Mumbai - 400002, Maharashtra, India
Tel:- +91 9619326463
- We usually ship the product within 2 days of payment received in our account.
- Delivery of product might take 4 to 5 days after shipping & might extend in case of remote area delivery.